FAQ

FAQ

 

What payment methods are accepted for online purchases?
– Visa
– Mastercard
– Paypal

Do I have to pay sales taxes on my order?
Taxes apply depending on the billing address provided.
For Canada, the taxes applied on your order are in accordance with the applicable taxes at the federal and provincial levels, according to the billing address associated with your order.

Refund policy
We do not offer refunds once the pattern has been bought for reasons of exclusivity.
However, if you are having trouble with your files, contact us at lucie@ctstudio.ca

Are your designs only available in Canada?
Once the sale completed, we send our electronic files all over the world.

How can I manage my account?
You may at any time manage your personal information (email address, password, billing information).
To access your account, click on “My account”.

For any other information, please contact us at info@ctstudio.ca