FAQ

What payment methods are accepted for online purchases?
- Visa
- Mastercard
- Paypal

Do I have to pay sales taxes on my order?

Taxes apply depending on the delivery address provided.
For Canada, the taxes applied on your order are in accordance with the applicable taxes at the federal and provincial levels, according to the delivery address associated with your order.

Refund policy

We do not offer refunds once the pattern has been bought for reasons of exclusivity.
However, if you are having trouble with your files, contact us at lucie@ctstudio.ca

Are your designs only available in Canada?

Once the sale completed, we send our electronic files all over the world.

How can I manage my account?

You may at any time manage your personal information (email address, password, billing information).
To access your account, click on "Log In".

What should I do if I forgot my password?

To recover a password:
Click on "Connect" in the menu at the top right of the page.
- Click on «Forgot your password? ".
- Enter the email address associated with your account.
- You will receive an email message in which you will find your new password.

For any other information, please contact us at info@ctstudio.ca